Privacy Policy

Last updated: February 16, 2026

1. Introduction

OpenClaw.expert (“we”, “us”, or “our”) operates the website https://openclaw.expert and provides professional OpenClaw setup, installation, and managed support services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

Personal Information

When you contact us, book a consultation, or purchase our services, we may collect:

  • Name and email address
  • Company or business name
  • Phone number (if provided)
  • Billing and payment information
  • Server access credentials (for deployment services only)
  • Messages and communications sent to us

Automatically Collected Information

When you visit our website, we may automatically collect device information, browser type, IP address, pages visited, time spent on pages, and referring URLs through standard web analytics.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send you technical notices, updates, and service-related communications
  • Improve our website, services, and user experience
  • Monitor and analyze usage trends
  • Detect, prevent, and address technical issues or fraud

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • Service providers: Trusted third-party services that assist us in operating our website and conducting business (payment processors, hosting providers, analytics)
  • Legal requirements: When required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • With your consent: When you have given us explicit permission to share your information

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Server Credentials and Client Data

When providing deployment services, we may require temporary access to your server or infrastructure. All client credentials are encrypted, used solely for the purpose of service delivery, and deleted within 30 days after project completion unless ongoing managed support is active. We never access client servers without prior authorization.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites, including VPS hosting providers and the OpenClaw open-source project. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at our contact page.